3/24/20 UPDATE: We will temporarily be holding returns for one week before they are opened. We are taking every precaution we can to stay safe and healthy and be able to continue to ship. I know you want your credit quickly but right now we can't take the risk. Returns are dated the day they come in and will be opened and processed after one week hold. I'm sorry for this inconvenience - just know it's temporary! Thanks for your understanding!!!
We hope you LOVE your purchase. However, we know that sometimes items don't fit and an exchange is necessary. Online purchases are eligible for Online Credit only - no cash refunds.
Purchases made in our Mansfield store must be returned in the store for in-store credit or exchange.
All discounted items from BLACK FRIDAY, CYBER MONDAY, sales where the discount is 30% OR MORE & Final Sale Items are FINAL SALE.
Also, all accessories, earrings, and leggings are FINAL sale as well. This is for hygienic purposes and in the best interest of our customers.
FOR ONLINE CREDIT:
1) Returns must be received by Paisley Grace within 21 days of receipt of merchandise, no exceptions. This gives our customers time to decide if they are satisfied with their purchase. PLEASE NOTE DUE TO THE COVID-19 SITUATION WE ARE TEMPORARILY EXTENDING THE RETURN POLICY TO 30 DAYS FOR ANY ORDER PLACED IN MARCH OR THEREAFTER.
2) Returns must be unworn, unwashed, and have all original tags attached. Returned items that appear to have been worn, washed, stained or smell of smoke OR perfume the return will be refused. If refused we will email you and you can choose to send it back to you at your expense OR have us donate it. Any refused returns after 30 days that we have will be donated to a local charity of our choice.
3) Online store credits cannot be issued until the return is received. We cannot go back and apply a refund to a past order. PLEASE DO NOT REQUEST ONLINE STORE CREDIT TO BE REFUNDED ON PREVIOUS ORDERS - THE CODE MUST BE USED AT CHECKOUT - AS MUCH AS WE WANT TO HELP, THE ONLY WAY TO KEEP OUR RECORDS IN ORDER IS FOR THE CODES TO BE USED AT CHECKOUT! THANKS FOR YOUR HELP!
4) No Return Authorization is needed! Simply return to:
Paisley Grace Boutique Returns
625 S Wisteria St. #101
Mansfield, TX 76063
Note: Local customers may drop their return at our Mansfield Store at 113 N Main St in Mansfield, Texas. However, the Store cannot issue your online credit or handle an exchange but the store can deliver the return to the warehouse for return processing.
5) Please include a copy of your packing list and/or the return form with the items you are returning circled and indicate the reason for your return.
6) The customer is responsible for all return shipping costs. We recommend a method of shipment that will provide a tracking number (ask your post office for options). Paisley Grace is not responsible for items lost or damaged by the shipping company.
7) If we receive an item back that does not qualify for a return (such as list below) we will either donate the item in your name to a local charity or send it back to you at your expense. All monogrammed items, accessories, earrings, leggings and SALE items are FINAL sale only.
Unused gift certificates issued as part of a return will be assessed a $5.00 processing fee after three (3) years and any remaining balance will follow the escheat laws for the respective state.
Online Gift Certificates are only valid for online purchases. Mansfield, TX Store Gift Cards are only valid for in store purchases.
The way we recommend you handle an exchange is for you to immediately place a new order for the item you wish to exchange, this will ensure the size you desire is available. Send the return item back and note your new order number on the packing list. When we process the returned item, we will credit you back to your original form of payment the original purchase price of the exchanged item or the price of the replacement item, whichever is lower, less any discounts or shipping charges.
Example #1: You purchase a top for $36 and return it for a different top at the same price. We will refund the full purchase price of the first top.
Example #2: You purchase a top for $50 and return it and purchase a new top for $36. We will refund $36 and issue a store credit for $14.
Example #3: You purchase two tops for $36 and $37 for a total of $73. You return both and purchase one new top for $54. We will refund $37 for the top you exchanged and issue a store credit for the $36 top you returned.
If you are unsure about your exchange credit, please call us at (682) 222-9010 and we will answer any questions you may have.
We cannot hold merchandise as we have so many orders come through it just is not possible.
Rewards Points (Paisley Perks) in our Paisley Grace Boutique Rewards Program will be adjusted based on your return. Our system can only handle one discount code per order; discount and reward codes cannot be combined.
SIZING & COLORS:
*Please note: 1) measurements can vary slightly due to how tight it the garment stretched when measuring. We try to measure it across the front in a way that it would fit, but that could vary from the way you measure. The measurement is just another aid to help you in determining fit. 2) Exact colors may vary due to computer monitor resolutions, lighting and photography lenses.