We hope you LOVE your purchase. However, we know that sometimes items don't fit and an exchange is necessary. All purchases are eligible for Store Credit only - no cash refunds.
All DISCOUNTED ITEMS FROM SPECIAL SALES SUCH AS BLACK FRIDAY/CYBER MONDAY AS WELL AS OUR FINAL SALE ITEMS are FINAL SALE!!!!
Also, all monogrammed items, accessories, earrings, and leggings are FINAL sale as well.
FOR STORE CREDIT:
1) Returns must be received by Paisley Grace within 21 days of receipt of merchandise, no exceptions. This gives our customers time to decide if they are satisfied with their purchase.
2) Returns must be unworn, unwashed, and have all original tags attached (if applicable). Returned items that appear to have been worn, washed, stained or smell of smoke OR perfume the return will be refused. If refused we will email you and you can choose to send it back to you at your expense OR have us donate it. Any refused returns after 30 days that we have will be donated to a local charity of our choice.
3) No Return Authorization is needed! Simply return to:
Paisley Grace Boutique Returns
1848 Lone Star Rd, #414
Mansfield, TX 76063
4) Please include a copy of your packing list with the items you are returning circled and indicate the reason for your return. PLEASE MARK YOUR ORDER NUMBER ON THE OUTSIDE OF THE BOX!!!
5) The customer is responsible for all return shipping costs. We recommend a method of shipment that will provide a tracking number (ask your post office for options). Paisley Grace is not responsible for items lost or damaged by the shipping company.
6) If we receive an item back that does not qualify for a return (such as list below) we will either donate the item in your name to a local charity or send it back to you at your expense. All monogrammed items, accessories, earrings, leggings and SALE items are FINAL sale only.
The way we recommend you handle an exchange is for you to immediately place a new order for the item you wish to exchange, this will ensure the size you desire is available. Send the return item back and note your new order number on the packing list. When we process the returned item, we will credit you back to your original form of payment.
We cannot hold merchandise as we have so many orders come through it just is not possible.
All orders we make every effort to process and ship your order within 24 hours (excluding weekends & holidays). During a SALE EVENT, shipping may take a few days longer than normal; please know we want to ship it out as fast you want to receive it!!!
Rewards Points in our Paisley Grace Boutique Rewards Program will be adjusted based on your return.